Never Miss Another Qualified Case

At Priority 1 Intake, we understand that every missed phone call could mean a lost case worth thousands of dollars. That’s why we act as an extension of your law firm, providing compassionate, knowledgeable, and efficient intake services that keep your phones answered and your pipeline full.

Unlike generic answering services, our specialists are trained specifically in personal injury intake. We know how to gather the information attorneys need, identify qualified cases, build trust with potential clients, and guide them through the retainer process.

Whether your firm needs after-hours coverage, overflow support, or a fully outsourced intake department, we deliver a seamless experience that reflects your firm’s professionalism.

Every member of our team is trained in personal injury intake—not general customer service.

We Help Your Firm:

• Increase signed cases
• Capture every qualified lead
• Eliminate missed calls
• Reduce administrative workload
• Improve response times
• Provide 24/7 availability
• Deliver exceptional first impressions
• Streamline your intake process
• Improve client satisfaction
• Scale without hiring additional staff

Our intake specialists collect all information necessary to evaluate and process a potential personal injury claim.

This includes:

• Client information
• Accident details
• Injury information
• Insurance information
• Medical treatment status
• Police report information
• Liability details
• Witness information
• Property damage information
• Prior attorney representation
• Employment information
• Additional qualifying information

Every intake is completed accurately and professionally before being delivered directly to your firm.

Never let another prospective client reach voicemail.

Our team answers calls in your firm’s name, providing a professional experience from the very first conversation.

Benefits include:

• Immediate call answering
• Personalized greetings
• Compassionate communication
• Case screening
• Call routing
• Attorney notifications when needed

Not every call is a case.

We carefully evaluate each potential client based on your firm’s intake criteria to ensure your attorneys spend their time reviewing qualified opportunities.

Our qualification process includes:

• Type of accident
• Injury verification
• Statute considerations
• Existing representation
• Insurance information
• Jurisdiction review
• Conflict screening (if requested)

Once a case qualifies, we guide prospective clients through the signing process.

Our team can:

• Send retainer agreements
• Assist with electronic signatures
• Answer basic questions regarding documents
• Collect supporting documentation
• Verify completion
• Notify your office immediately after signing

Potential clients don’t stop calling after business hours.

Our after-hours team ensures your firm is always available when someone needs legal help most.

Perfect for:

• Evenings
• Weekends
• Holidays
• High-volume advertising campaigns

Busy day?

Instead of placing callers on hold or sending them to voicemail, overflow calls are instantly transferred to our intake specialists, ensuring every opportunity is captured.

When appropriate, we schedule consultations directly into your firm’s calendar.

Our scheduling services include:

• Attorney consultations
• Follow-up appointments
• Virtual meetings
• In-office appointments

We work directly inside your firm’s preferred systems.

We can integrate with platforms including:

• HubSpot
• Clio
• Litify
• Filevine
• SmartAdvocate
• MyCase
• Needles
• PracticePanther
• Lead Docket
• Lawmatics
• Custom CRM platforms

Every lead is tracked from first contact through signed retainer.

We ensure:

• No duplicate records
• Accurate documentation
• Organized client information
• Timely attorney notifications
• Complete intake records

Many potential clients prefer texting.

Our intake team can communicate through:

• SMS
• Email
• Electronic document delivery
• Appointment confirmations
• Follow-up reminders

Expand your firm’s reach with bilingual intake services, ensuring every potential client receives the same professional experience regardless of language.

Maintain complete transparency with recorded calls, quality monitoring, and ongoing coaching to ensure every client interaction reflects your firm’s standards.

Know exactly how your intake department is performing.

Receive reports including:

• Calls answered
• Calls missed
• Signed retainers
• Conversion rates
• Average response time
• Lead sources
• Intake completion metrics

Priority 1 Intake specializes in personal injury matters, including:

• Motor Vehicle Accidents
• Trucking Accidents
• Motorcycle Accidents
• Pedestrian Accidents
• Bicycle Accidents
• Slip & Fall Injuries
• Premises Liability
• Dog Bite Claims
• Wrongful Death
• Catastrophic Injury Cases
• Workplace Injuries (Third-Party Claims)

Law firms invest significant resources into marketing. Every unanswered phone call represents a missed opportunity and a potential client who may contact another firm.

Priority 1 Intake helps firms maximize the return on their marketing investment by ensuring every qualified lead receives immediate, professional attention.

Our team becomes an extension of your practice, allowing attorneys and staff to focus on what they do best—serving clients and growing their firm.